Special Member Improvement Team
The Special Member Improvement Team (SMITE) is a paramilitary division of the Preferred Rhombus™ Member Services Department specializing in rapid member account improvement. In cases of account default or suspension due to a negative Rhombus Point balance or repeated Terms of Service violations, SMITE is activated to provide personalized member counseling, reeducation, and extraordinary rendition services.
What Can I Expect From SMITE?
Upon an activation order from the Preferred Rhombus™ Director, SMITE Account Operatives are immediately dispatched to the member’s current location. Please note that due to the average SMITE response time of 24 minutes, it is not generally possible to notify the member that Account Operatives are on the way. Once the member is located, to ensure quick service, the Account Operatives will tactically gain entry to the location. Dogs or uncooperative bystanders will be strongly discouraged from interfering. As a courtesy, the member is anesthetized, hooded, and physically assisted into an unmarked member assistance vehicle. The vehicle will transport the member to the nearest airport, where a SMITE aircraft is waiting to fly the member to a decommissioned oil rig and member correction facility in international waters.
In order to protect our proprietary member correction protocol, we cannot provide further details of SMITE’s activities, however we can report an 86% account reactivation rate for members who are referred to the team. Please note that there is a 14% rate of member attrition as disclosed in your terms of service document.