The Spe­cial Mem­ber Improve­ment Team (SMITE) is a para­mil­i­tary divi­sion of the Pre­ferred Rhom­bus™ Mem­ber Ser­vices Depart­ment spe­cial­iz­ing in rapid mem­ber account improve­ment. In cases of account default or sus­pen­sion due to a neg­a­tive Rhom­bus Point bal­ance or repeated Terms of Ser­vice vio­la­tions, SMITE is acti­vated to pro­vide per­son­al­ized mem­ber coun­sel­ing, reed­u­ca­tion, and extra­or­di­nary ren­di­tion services.

What Can I Expect From SMITE?

Upon an acti­va­tion order from the Pre­ferred Rhom­bus™ Direc­tor, SMITE Account Oper­a­tives are imme­di­ately dis­patched to the member’s cur­rent loca­tion.  Please note that due to the aver­age SMITE response time of 24 min­utes, it is not gen­er­ally pos­si­ble to notify the mem­ber that Account Oper­a­tives are on the way. Once the mem­ber is located, to ensure quick ser­vice, the Account Oper­a­tives will tac­ti­cally gain entry to the loca­tion. Dogs or unco­op­er­a­tive bystanders will be strongly dis­cour­aged from inter­fer­ing. As a cour­tesy, the mem­ber is anes­thetized, hooded, and phys­i­cally assisted into an unmarked mem­ber assis­tance vehi­cle.  The vehi­cle will trans­port the mem­ber to the near­est air­port, where a SMITE air­craft is wait­ing to fly the mem­ber to a decom­mis­sioned oil rig and mem­ber cor­rec­tion facil­ity in inter­na­tional waters.

In order to pro­tect our pro­pri­etary mem­ber cor­rec­tion pro­to­col, we can­not pro­vide fur­ther details of SMITE’s activ­i­ties, how­ever we can report an 86% account reac­ti­va­tion rate for mem­bers who are referred to the team.  Please note that there is a 14% rate of mem­ber attri­tion as dis­closed in your terms of ser­vice document.